Secure Packaging
At Arteez.pk we understand the importance of our customer needs of dispatching neon and frames with intact condition.Our commitment to excellence extends to how we package your orders, ensuring they reach you safely and securely.
Eligibility for Refunds
- Refunds are only applicable for damaged, defective, or incorrect items delivered by us.
- To qualify for a refund, you must notify us within 7 days of receiving your order.
Refund Process:
- Upon receiving your request, we will ask for clear photographs or videos of the issue (e.g., damage, defect, or incorrect product).
- Once the issue is verified, we will proceed with your refund.
Refund Options:
- Replacement or Repair: Where possible, we will first attempt to replace or repair the product.
- Refund: If replacement or repair is not viable, we will issue a refund to your original payment method.
Non-Refundable Items
- Customized neon signs and frames, unless they arrive damaged or defective.
- Items damaged due to misuse or improper handling after delivery.
- Orders placed with incorrect details provided by the customer.
Return Shipping
- For eligible refunds, we will cover the cost of return shipping if the error is on our end.
- If the error is due to customer input (e.g., incorrect size or design provided), the return shipping cost will be the responsibility of the customer.
Timeline for Refunds
- Once approved, refunds will be processed within 7-10 business days.
- Refunds will be credited back to the original payment method or offered as store credit.
Contact:
For any query or getting any information do
E-mail (arteezpk@gmail.com)
We surely solve or answer our customers within 48 hours.
